Returns & Exchanges
At KAPAVER, we are committed to providing high-quality electronic accessories and offer a hassle-free 7-day return policy for items in original condition. If your product is defective or doesn't meet your expectations, we ensure a smooth exchange or refund process.
Initiate Request
Log into your KAPAVER account and navigate to the 'My Orders' section to submit a return or exchange request within 7 days of delivery.
Quality Inspection
Once your request is approved, ensure the product is packed in its original retail packaging with all tags and accessories included for our verification team.
Pickup & Logistics
Our courier partner will arrive at your doorstep within 48 hours to collect the package and provide a tracking receipt for the return shipment.
Refund or Replacement
After the item passes our quality check at the warehouse, we will process your full refund to the original payment method or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing